Returns/Refund Policy
Snuggling.co Return Policy
Overview
At Snuggling.co, we are committed to ensuring the satisfaction and happiness of our customers with their purchases. We understand the importance of the quality and functionality of our small lamp waterfall diffusers in providing a serene atmosphere that aids in anxiety relief and sleep improvement. Please read the following policy carefully to understand how we handle returns and replacements.
Return Policy
All sales made through Snuggling.co are considered final. We take pride in the quality of our products and conduct thorough quality checks before shipment. Due to the nature of our products and our commitment to hygiene and customer safety, we are unable to accept returns or exchanges once an order has been shipped.
Exceptions - Faulty or Damaged Products
We acknowledge that unforeseen circumstances may occur. If your product arrives damaged or faulty, or if you do not receive your order, we are prepared to offer appropriate solutions to rectify the issue, which may include a replacement or a refund depending on the specific circumstances.
Initiating a Refund or Replacement
Should you encounter any issues with your order, including receiving a damaged or faulty product or not receiving your order at all, please contact us immediately. Reach out to our customer support team at help@snuggling.co with the following information:
- Your order number
- A detailed description of the issue
- Photographic evidence of any damage or fault (if applicable)
Our team will review your claim and respond with the next steps within 48 hours. We aim to resolve any issues promptly and satisfactorily.
Refund Processing
After your refund request has been approved, a credit will automatically be applied to your original method of payment. Please allow for a processing period which can vary depending on your bank or credit card company. We will notify you once the refund has been issued.
Contact Us
Your satisfaction is our top priority. For any further questions or concerns regarding our return policy or for assistance with any other issue, please do not hesitate to contact our customer support team. We are here to ensure your experience with The Snuggling Company is nothing short of exceptional.
Thank you for choosing The Snuggling Company for your relaxation and sleep needs.